Terms of service

# TERMS AND CONDITIONS

 

## 1. ABOUT THESE TERMS

 

These Terms and Conditions (“Terms”) govern your access to and use of the website located at zonlihome.com and any related pages, features, content, products, applications, and services made available through the website (collectively, the “Site” and the “Services”).

 

The Site is operated by [Full Legal Company Name], a company incorporated in the Hong Kong Special Administrative Region (“Hong Kong”), trading as Zonli Home (“Zonli”, “we”, “us”, or “our”).

 

By accessing or using the Site, placing an order, or purchasing any product or service from us, you agree to be bound by these Terms, as well as any other policies referred to in these Terms, including our Privacy Policy, Shipping Policy, Return Policy, and any other policies posted on the Site from time to time.

 

If you do not agree to these Terms, you must not access or use the Site or purchase any products or services from us.

 

## 2. ELIGIBILITY AND ACCEPTABLE USE

 

By using the Site, you represent and warrant that:

 

1. you have the legal capacity to enter into a binding agreement;
2. all information you provide to us is true, accurate, current, and complete; and
3. your use of the Site and Services complies with all applicable laws and regulations.

 

You must not use the Site or Services:

 

1. for any unlawful, fraudulent, deceptive, or unauthorized purpose;
2. to violate any applicable law, regulation, code, or local ordinance in Hong Kong, the United States, or any other relevant jurisdiction;
3. to infringe or misappropriate our intellectual property rights or those of any third party;
4. to upload, post, transmit, or otherwise distribute any malicious code, virus, malware, or other harmful technology;
5. to interfere with, disrupt, or compromise the security, integrity, or operation of the Site or any related systems;
6. to collect or harvest personal data of others without lawful basis or authorization;
7. to engage in scraping, crawling, phishing, spamming, pretexting, or any similar improper activity; or
8. to submit false, misleading, defamatory, abusive, obscene, or otherwise objectionable material.

 

We reserve the right to suspend, restrict, or terminate your access to the Site or Services if we reasonably believe that you have violated these Terms or applicable law.

 

## 3. CHANGES TO THESE TERMS

 

We may amend these Terms from time to time by posting the updated version on the Site. Unless otherwise stated, any changes will take effect when posted.

 

Where required by applicable law, we will take reasonable steps to notify you of any material changes. Your continued use of the Site or Services after the effective date of the updated Terms constitutes your acceptance of the revised Terms.

 

## 4. PRODUCTS, PRICING, AND AVAILABILITY

 

All products and services displayed on the Site are subject to availability. We reserve the right, at any time and without liability, to:

 

1. limit the quantities of any product or service;
2. discontinue any product or service;
3. modify product descriptions, specifications, prices, promotions, or offers; and
4. refuse or cancel any order, including after an order has been submitted.

 

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices are accurate. However, we do not warrant that all content on the Site is complete, current, error-free, or free from inaccuracies, omissions, or typographical errors.

 

Colors and product appearance may vary depending on your monitor, device settings, lighting conditions, and manufacturing tolerances. We cannot guarantee that your device will display any color or product detail accurately.

 

## 5. ORDERS AND CONTRACT FORMATION

 

Your order placed through the Site constitutes an offer to purchase the relevant product(s) subject to these Terms.

 

After you place an order, you may receive an order confirmation email acknowledging receipt of your order. Such acknowledgement does not constitute acceptance of your order.

 

A contract for the sale of goods is formed only when we accept your order and dispatch the product(s) to you, unless otherwise stated by us.

 

We reserve the right, in our sole discretion, to refuse, reject, limit, or cancel any order for any lawful reason, including where:

 

1. the product is unavailable;
2. there is an error in pricing, product information, or promotion;
3. we suspect fraudulent, unauthorized, or unlawful activity;
4. payment cannot be authorized or verified; or
5. the order appears to be placed by dealers, resellers, or distributors contrary to our policies.

 

If we cancel an order after payment has been processed, we will refund the amount paid in accordance with our applicable refund practices.

 

## 6. BILLING, ACCOUNT, AND PAYMENT INFORMATION

 

You agree to provide valid, accurate, current, and complete billing, payment, shipping, and account information for all purchases made through the Site.

 

You are responsible for promptly updating your account and other information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you when necessary.

 

By submitting payment information, you represent and warrant that:

 

1. you are authorized to use the payment method provided; and
2. all payment information submitted is true and accurate.

 

We may use third-party payment processors to process payments. Your payment may be subject to the terms, conditions, and privacy policies of those third-party providers.

 

## 7. SHIPPING, DELIVERY, RISK, AND TITLE

 

Shipping times provided on the Site are estimates only and are not guaranteed unless expressly stated otherwise.

 

We are not responsible for delays caused by carriers, customs authorities, weather events, force majeure events, incorrect address information, or other matters outside our reasonable control.

 

Unless otherwise required by applicable law, risk of loss or damage to products passes to you upon delivery of the product to the shipping address provided in your order. Title to the product passes to you upon our receipt of full payment for the product.

 

You are responsible for any customs duties, taxes, import charges, clearance fees, or other governmental charges applicable to your order, unless expressly stated otherwise on the Site.

 

## 8. RETURNS, REFUNDS, AND EXCHANGES

 

Returns, refunds, exchanges, and related conditions are governed by our Return Policy, as posted on the Site from time to time.

 

Before making a purchase, you should review the applicable Return Policy carefully. We reserve the right to refuse returns, refunds, or exchanges that do not comply with the applicable policy.

 

Nothing in these Terms limits any non-excludable statutory rights that you may have under applicable consumer protection law.

 

## 9. PROMOTIONS, DISCOUNTS, AND GIFT OFFERS

 

From time to time, we may offer promotional codes, discounts, gifts, bundles, coupons, or other promotional offers. Unless otherwise stated:

 

1. promotions are valid only for the period specified;
2. promotions cannot be combined with other offers unless expressly permitted;
3. promotions are non-transferable, non-exchangeable, and not redeemable for cash; and
4. we reserve the right to modify, suspend, or withdraw any promotion at any time to the extent permitted by law.

 

If we determine that a promotion has been used improperly, fraudulently, or in breach of these Terms, we may cancel the promotion, refuse the order, or recover any improperly obtained benefit.

 

## 10. THIRD-PARTY TOOLS, SERVICES, AND LINKS

 

The Site may contain links to third-party websites, applications, content, services, tools, or resources that are not owned or controlled by us.

 

We provide access to such third-party services for convenience only. Unless expressly stated otherwise, we do not endorse, monitor, verify, or assume responsibility for any third-party content, products, services, terms, or practices.

 

Your use of any third-party website or service is at your own risk and subject to that third party’s terms and policies. We are not liable for any loss or damage arising from your dealings with third parties.

 

## 11. USER CONTENT AND SUBMISSIONS

 

If you submit, upload, post, transmit, or otherwise provide any review, comment, suggestion, idea, feedback, image, testimonial, or other material to us or through the Site (“User Content”), you represent and warrant that:

 

1. you own or control all necessary rights to that User Content;
2. the User Content does not infringe any third-party rights, including intellectual property, privacy, confidentiality, or publicity rights;
3. the User Content is not unlawful, misleading, defamatory, obscene, abusive, threatening, or otherwise objectionable; and
4. the User Content does not contain malicious code or other harmful material.

 

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise exploit that User Content in connection with our business operations, marketing, and the provision of the Site and Services, subject to applicable law and our Privacy Policy.

 

We are not obligated to keep any User Content confidential, pay compensation for it, or respond to it.

 

We reserve the right, but are not obliged, to monitor, review, edit, remove, or refuse to post any User Content at our discretion.

 

## 12. INTELLECTUAL PROPERTY

 

All content on the Site, including but not limited to text, graphics, logos, icons, images, videos, audio, software, design elements, trademarks, trade names, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

 

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use only, subject to these Terms.

 

You must not, without our prior written consent:

 

1. reproduce, copy, modify, distribute, publish, display, perform, republish, transmit, sell, license, or exploit any part of the Site or its content;
2. use any trademark, logo, or branding displayed on the Site;
3. reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Site or any related software; or
4. use any content from the Site for commercial purposes.

 

## 13. ACCURACY OF INFORMATION

 

The content on the Site is provided for general information only. While we aim to keep the Site accurate and up to date, we do not guarantee that any information on the Site is complete, accurate, reliable, current, or suitable for your particular purpose.

 

Any reliance you place on the Site or its content is at your own risk. You are responsible for evaluating the accuracy, completeness, and usefulness of any information available through the Site before acting on it.

 

## 14. PRIVACY

 

Your submission of personal data through the Site is governed by our Privacy Policy, which forms part of these Terms.

 

By using the Site, you acknowledge that you have read and understood our Privacy Policy.

 

## 15. DISCLAIMER OF WARRANTIES

 

To the maximum extent permitted by applicable law, the Site, Services, and all products and content made available through the Site are provided on an “as is” and “as available” basis.

 

We do not make any representation, warranty, or guarantee, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, availability, compatibility, security, accuracy, or uninterrupted operation.

 

We do not warrant that:

 

1. the Site or Services will be uninterrupted, timely, secure, or error-free;
2. defects will be corrected;
3. the Site or the servers that make it available are free of viruses or other harmful components; or
4. the results obtained from use of the Site or Services will be accurate or reliable.

 

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited under applicable law.

 

## 16. LIMITATION OF LIABILITY

 

To the maximum extent permitted by applicable law, we and our affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and suppliers shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss or damage, or for any loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill, or loss of data arising out of or in connection with:

 

1. your access to or use of, or inability to access or use, the Site or Services;
2. any product purchased through the Site;
3. any content, error, omission, interruption, defect, or delay in operation or transmission;
4. any unauthorized access to or use of our systems or your information; or
5. any third-party conduct, content, products, or services.

 

To the extent permitted by law, our total aggregate liability to you for any and all claims arising out of or relating to the Site, Services, or products purchased through the Site shall not exceed the amount actually paid by you to us for the product or service giving rise to the claim.

 

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

 

## 17. INDEMNITY

 

You agree to indemnify, defend, and hold harmless us and our affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and suppliers from and against any claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or in connection with:

 

1. your breach of these Terms;
2. your misuse of the Site or Services;
3. your violation of any law or regulation; or
4. your infringement of any rights of any third party.

 

## 18. SUSPENSION AND TERMINATION

 

We may suspend, restrict, or terminate your access to the Site or Services at any time, with or without notice, if we reasonably believe that:

 

1. you have breached these Terms;
2. your use of the Site creates risk or possible legal exposure for us or others;
3. we are required to do so by law or regulatory authority; or
4. it is otherwise necessary to protect our legitimate interests.

 

You may stop using the Site at any time.

 

Any provision of these Terms that by its nature should survive termination shall survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.

 

## 19. FORCE MAJEURE

 

We shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from events beyond our reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, interruptions in transportation, telecommunications failure, supply chain disruption, governmental action, or power failure.

 

## 20. SEVERABILITY

 

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

 

## 21. NO WAIVER

 

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy.

 

## 22. ENTIRE AGREEMENT

 

These Terms, together with any policies and documents expressly incorporated by reference, constitute the entire agreement between you and us in relation to your use of the Site and Services, and supersede all prior or contemporaneous communications, understandings, or agreements relating to the same subject matter.

 

## 23. GOVERNING LAW AND JURISDICTION

 

These Terms and any dispute, controversy, difference, or claim arising out of or relating to these Terms, the Site, the Services, or any purchase made through the Site, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

 

You and we agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.

 

If applicable law in your place of residence provides you with mandatory consumer protection rights, nothing in these Terms shall affect those mandatory rights.

 

## 24. CONTACT INFORMATION

 

If you have any questions about these Terms, please contact us at:

 

Email: cs@zonlihome.com