Return Policy

we offer a 2-days return seervice on items.If you are not satified with the item you received, the item is damaged or incorrect, please contact us within 2 days for a return or exchange.

If your order arrives,you may submit a return or exchange request within 2 days under these situations below:
Not Exactly What You Want
Not Statisfied With The Order
Incorrect Items
Damaged Items
Not Recived

Orders may be canceled within 24 hours of placing the order via cs@zonlihome.com. Order cancellation request received after this timeframe will not be processed.

You can send an email to cs@zonlihome.com, our customer service team will reply to you as soon as possible, feel free to contact us.

After requested for an exchange for the first time, shipping fee for the new order will be waived. If we do not have stock for the size you requested for exchange, we will issue a refund to your original payment method.

If the item is damaged, defective or wrong. You can initiate a return. Please contact our customer service at cs@zonlihome.com within 48 hours of receiving your item, to initiate a claim. Please include the following information in your claim:
•  Which item is damage
•  An image of the damage
•  Note if you do or do not have the original packaging
•  What outcome you'd like for your claims (i.e. replace, repair, or refund)
•  A description of the damage

The customer service will submit the claim (if not already submitted to the claims department) and a claims representative will contact you within 2-3 business days with the next steps for the claim.


The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error.

Please contact the customer service team via email at cs@zonlihome.com

Refunds will be refunded to the original form of payment.When your refund process begins, we'll refund your money to your original payment method in 7 business days.

All returned merchandise must be in NEW/ORIGINAL and resalable condition with all tags and original packaging attached. We will not accept any items that are not in this condition.

Return items at your own risk. Customer is responsible for packaging adequately and correctly. We are not liable for damage caused by incorrect return packaging. Items that are returned to Alice Lane damaged will not be eligible for a refund.