Return Window: 30-day return window from the carrier-confirmed delivery date.
Return Window: 30-day return window from the carrier-confirmed delivery date.
Return Eligibility and Fees
- Zonli products come with a 30-day return window. For returns that are not related to product quality issues, a 10% restocking fee will be deducted from the refund. Refunds will be credited to the original payment method within 7–14 business days. If you are not satisfied with your Zonli order, any points used toward the order will be returned to your account once the refund is processed.
Quick Overview: Return Eligibility Requirements
1. The return request must be made within 30 days of receiving the order.
2. Refund processing time: 7–14 business days.
3. A maximum of 2 items per order may be returned.
4. Products must be free of stains, damage, or other signs of use.
5. The original packaging must be retained.
Special Circumstances
1. If the original packaging has been opened, is missing, has been repackaged, or is damaged, a 20% restocking fee will apply.
2. Non-refundable: Original shipping charges and Worry-Free Shopping Insurance are non-refundable once the product has shipped.
Items Excluded from the 30-Day Return Policy
1.Final-sale products, including clearance items, “shipping fee only” products, Buy One Get One promotions, and promotional gifts, are not eligible for return or exchange.
2.Discounted products that are not marked as “Final Sale” are subject to the standard 30-day return policy. Original shipping charges are non-refundable.
Refund Method
- You have 30 calendar days from the date you receive your order to submit a complaint or request a return.
1. Please email cs@zonlihome.com with your order number to initiate the return process. We are happy to assist you.
2. We will respond to your request within 24 hours. Once we have reached an agreement regarding the return, we will provide a return shipping label within 48 hours.
If you receive a return shipping label, please follow these steps:
1. Download the return shipping label.
2. Print the PDF label and attach it to the outside of the shipping box.
3. Drop off the package at the designated FedEx location.
Important: For safe and convenient transportation, the product must be disassembled and placed in its original packaging, with all original internal protective materials retained.
Once we receive the returned item and confirm that everything is in satisfactory condition, we will process your refund within 3–7 business days.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and your bank’s processing policies. In most cases, the refund will be credited back to your original payment method within 15 days. If you have not received your refund after 15 days, please contact us promptly.