Will I receive notification or a tracking number when my order ships?

Yes, you will receive it in your confirmation email.

I need to make a change to my order. What do I do?

If you have any questions, feel free to send us a message.

How much does shipping cost?

Shipping Rates within the U.S.:

Standard Shipping (3-5 business days) for orders under $100: $9.9
Standard Shipping (3-5 business days) for orders over $100: Free


Please Note: 
Standard shipping rates do not apply to orders shipping to island locations, including Alaska, Hawaii, Puerto Rico, Guam, and American Samoa.

If you're placing an order to any of these areas, please contact our customer service team in advance to confirm the applicable shipping fee. Additional charges may apply.


Important Notice:

Due to a high volume of orders, there may be delays at our warehouse. Please allow an extra 1-2 business days before your order is shipped.

Do you charge duties and taxes for international orders?

For orders outside the U.S., Zonli does not prepay customs duties, taxes, or import fees. Customers are responsible for any import duties and taxes required by their destination country.

Please be aware that Zonli is not liable for these charges, and we will not issue refunds for them. If you have any doubts or questions regarding the applicable fees, we recommend contacting your local customs office for further information.

When will my order ship?

As a result of a significant increase in order volume, our warehouse is currently experiencing delays. Kindly factor in an extra 1-2 business days before your order is ready to be shipped.

Typically, all in-stock orders are processed within 2 business days. It's important to note that orders are not processed during weekends or holidays. Please be aware that during periods of heavy order volume, flash sales, and holidays, processing times may extend beyond the usual timeframe.

When will my pre-order ship?

If the item you've selected is a pre-order item, you will find this information clearly indicated on the item's page and in your order confirmation email. The shipping date provided is an estimate, and please be aware that pre-order items might ship as early as 2 weeks before or after the estimated date.

When you place a pre-order, your payment will be processed at the time of checkout. You have the flexibility to make changes to your order at any time before it is shipped, and if needed, you can request a full refund.