·   Condition: Items must be in like-new, sellable condition with all original accessories, manuals, internal packaging, and any free gifts. The outer shipping carton alone doesn’t qualify.

·   Restocking/processing fee:

10% of the item price if returned with the original manufacturer’s tamper‑evident packaging intact and unsealed (e.g., shrink wrap, seal tape, tear label, vacuum bag remains intact).

20% of the item price if the original packaging is opened, missing, re‑applied, or damaged.

Non-refundable: Original shipping costs and Worry‑Free Purchase insurance are non‑refundable once the product has shipped.

·   Final Sale items — including clearance, “pay shipping only,” BOGO, and free gift promotions — are not eligible for returns or exchanges.

·   Discounted items not marked as Final Sale follow the standard 30‑day policy; original shipping is not refundable.

·   Refunds will be issued to the original payment method, store credit, or processed as an exchange.

·   If the original payment method is inactive or cannot accept the refund, store credit will be issued for the same amount.

·   Gift orders: Returns requested within 30 days from delivery will be honored; refunds will be issued as store credit to the original purchaser.

·   Please email cs@zonlihome.com with your order ID to initiate the return. We’re happy to help.

·   After review by our Customer Experience team, a prepaid return shipping label will be sent to your email within 24–48 hours. The 10% fee includes the return shipping and transport‑related wear; if the item is assessed as opened/damaged, the 20% fee will apply.

To ensure efficient processing and consistent service quality, amaximum of 2 itemsmay be returned per order.

If your item arrives damaged or with functional defects, please report within 7 days of delivery. Once confirmed, we’ll assist under our warranty/replacement process and waive the above restocking/processing fee.