Worry-Free Purchase

Seel is Zonli’s official logistics protection partner. By selecting Worry-Free Purchase at checkout, you receive coverage against loss, damage, and delivery delay during transit (“Protection Service”).

I. Important Purchase Rules

  • Must be purchased at checkout. Not available after shipment.
  • Activates once the order ships. Non‑refundable after activation.
  • Cancellation is only possible before shipment by contacting Zonli Customer Service.
  • Covered regions: United States.

II. Coverage & Compensation Rules

🔍 Package Loss

When is a package considered lost?

  • No delivery and no tracking updates > 30 days after shipment.
  • If tracking explicitly shows “lost,” you may file immediately.

Proof required (any one of):

  • Official loss confirmation from the carrier
  • Surveillance evidence indicating non‑delivery
  • Written proof from a third‑party authority
  • Police report
  • Compensation: Up to a full refund of the order value, excluding shipping/insurance fees, per Seel’s assessment.

📦 Package Damage

What damage is covered?

  • Product damage caused during transit, reported within 7 days of receipt.

Required proof:

  • Clear photos of the damaged outer packaging
  • Close‑up photos of the damaged item(s)
  • Compensation: Assessed by Seel based on severity, up to a full refund of the order value (excluding shipping/insurance fees). You may continue negotiating the amount on Seel’s claim page if needed.

⏳ Delivery Delay

When is a delay claim valid?

  • Not delivered within 10 days of shipment
  • Compensation: Fixed $5 (converted to payment currency).
  • Filing a delay claim does not affect your rights to file for loss or damage later.

III. Key Claim Guidelines

⏰ Deadlines

  • Loss: Anytime after conditions are met with in 30 days
  • Damage: Within 7 days after receipt
  • Delay: Within 90 days after payment
  • Pre‑orders exceeding 90 days: Contact Seel for review.

📝 How to file

  • Visit https://resolution.seel.com (Seel Claim Portal)
  • Submit an “Issue” report, select product(s), upload required documents, and await review

IV. FAQs

Q：Can I buy Package Protection after placing the order?

🚫 No. It must be purchased at checkout.

Q：Can I get a refund for the service?

✅ Not after shipment. Refunds are only possible before shipment via Zonli Customer Service.

Q：If I claimed for delay, can I still claim for loss/damage later?

✅ Yes. Delay claims do not affect loss/damage claims.

💡 Important on Receipt

Inspect the package upon delivery. If visibly damaged, refuse the package and take photos.

Keep the shipping label and an unboxing video as proof.

⏳ Apply Now

Eligible? File a claim: https://resolution.seel.com

Seel support: support@seel.com

V. Notes

  • Zonli Customer Service can assist with claim communications (e.g., providing tracking numbers, following up claim progress).
  • Contact Zonli for logistics inquiries, help submitting claim materials, or non‑claim issues (product quality or usage questions).
  • The same issue on the same order cannot be claimed with both Seel and Zonli.
  • Important distinction from Zonli product warranty
  • Zonli manufacturer warranty covers product defects after delivery (e.g., Futon Mattress: 1‑year; Battery Heated Blanket: 3‑year; special‑price items: no warranty; certain products may have unique terms). Seel Protection covers transit issues only and does not replace Zonli’s product warranty.